Oversized Heavy Cotton Vintage Acid Wash Hoodie Blue

Refund Policy

Effective Date: February 27, 2025

At Retro Hoodies, we are committed to providing you with high-quality vintage hoodies and excellent service. We understand there may be occasions when you need to return a product. This policy outlines the process and conditions for returns and refunds.

Please read this policy carefully. If you have any questions, feel free to contact us at info@retrohoodie.com.

Return and Refund Conditions

To be eligible for a return or refund, the following conditions must be met:

• Product Condition: Items must be unopened, in brand-new condition, and must not affect secondary sales.
• Timeframe: Return requests must be made within 30 days of receiving your order.
• Custom Orders: Custom or personalized products are not eligible for return unless defective or damaged.

How to Initiate a Return

• Contact Us: Email info@retrohoodie.com with your order number and reason for return.
• Approval: Our team will review your request and provide return instructions.
• Package the Item: Securely pack the item in its original packaging, including all tags and accessories.
• Return Address: Send the item to the return address provided by our customer service team.

Return Shipping Costs

• Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original Shipping Fees: Original shipping costs are non-refundable unless due to our error.

Refund Processing

Once we receive and inspect your return, refunds will be processed within 7 business days to your original payment method. Please allow additional time for your bank or card provider to post the refund.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange for a replacement or a full refund, including return shipping if applicable.

Exchanges

We currently do not offer direct exchanges. Please return the original item and place a new order for the replacement product.

Order Cancellation

If you wish to cancel your order, please contact us promptly. Orders that have already been processed or shipped cannot be canceled.

Contact Information

If you have any questions about our Refund Policy, please contact us at info@retrohoodie.com.

Last Updated: February 27, 2025